We use your information to create quotes, convert images into 3D models when requested, manufacture and ship orders, process payments, provide customer support, secure the website, and — where permitted and with the required consent — measure and advertise our services. We do not sell your personal information.
1. Who we are
Fast 3D Print Hub operates the website fast3dprinthub.com and provides online 3D-printing quotation, model-conversion, manufacturing and fulfilment services.
For the personal data we decide how and why to process, Fast 3D Print Hub acts as the data controller. You can contact us at contact@fast3dprinthub.com.
If you operate Fast 3D Print Hub through a registered company, partnership or sole-trader business name, the legal operator details published on the website or invoice should be read together with this policy.
2. Personal data we collect
| Category | Examples | Why we need it |
|---|---|---|
| Contact information | Name, email address and information you include in an enquiry. | Quotes, order communication, support and fulfilment. |
| Delivery information | Delivery address, city, county/state, postcode and country. | Shipping calculations and delivery of your order. |
| Project and order information | Material, colour, dimensions, quantity, project description, quote and order identifiers. | Pricing, production and order administration. |
| Uploaded content | Photos, images, sketches, STL, 3MF, OBJ or other model/design files you submit. | 3D-model generation, printability review, quotation and manufacturing. |
| Generated 3D content | AI-generated or converted 3D models, previews and derivative manufacturing files. | Previewing, quoting and production of the requested part. |
| Payment and transaction information | Payment status, transaction references, amount, currency and limited billing information. | Payment processing, fraud prevention, refunds and accounting. |
| Technical and usage information | IP address, browser/device information, pages viewed, referral information and site interactions. | Security, diagnostics, analytics and — where you consent — advertising measurement. |
Payment card details are normally collected and processed directly by our payment provider rather than being stored by Fast 3D Print Hub.
3. How we use personal data
We may use personal data to:
- provide instant or manual 3D-printing quotations;
- convert an uploaded image or concept into a 3D model when you request that service;
- display a 3D preview and prepare manufacturing files;
- check basic printability and prepare the model for production;
- calculate manufacturing and delivery prices;
- process payments and confirm transactions;
- send manufacturing and delivery information to fulfilment providers;
- communicate about quotes, orders, support requests, refunds or problems;
- detect fraud, abuse, security incidents and technical errors;
- keep business, accounting and tax records;
- measure website performance and usage where lawful; and
- measure or optimise advertising where you have provided any consent required by law.
4. Legal bases for processing
Where the EU General Data Protection Regulation (GDPR) or similar law applies, we rely on one or more of the following legal bases:
- Contract and steps before entering a contract: to provide a quote, create a model you requested, process an order, take payment, manufacture and deliver it.
- Legal obligations: for accounting, tax, fraud-prevention or other obligations imposed by applicable law.
- Legitimate interests: to secure the website, prevent abuse, provide customer support, troubleshoot errors and operate and improve our service, where those interests are not overridden by your rights.
- Consent: where required for non-essential cookies, advertising technologies or optional marketing. You can withdraw consent at any time.
5. Uploaded images, design files and AI processing
If you use our image-to-3D feature, the image you upload is transmitted to an AI 3D-generation provider so that a 3D model can be created. Generated model files may then be used to provide a preview, calculate a manufacturing quote, and fulfil an order.
Avoid uploading confidential, sensitive or proprietary material unless it is necessary for the service and you are authorised to provide it. If an image contains another identifiable person, make sure you have an appropriate basis or permission to submit it.
AI-generated geometry can differ from the original image, particularly for hidden surfaces, precise dimensions and engineering features. Files used for functional or safety-critical parts may require additional review before production.
6. Service providers and recipients
We use third-party providers to operate the service. The information shared with a provider depends on the feature you use.
We may also disclose information where required by law, to protect legal rights or safety, or in connection with a genuine restructuring or transfer of the business, subject to applicable data-protection requirements.
8. International data transfers
Some of our providers operate in, store information in, or provide support from countries outside the European Economic Area (EEA), including the United States. This means personal data may be transferred internationally when we use those services.
Where required, international transfers are handled using a lawful transfer mechanism, which may include an adequacy decision, the EU Standard Contractual Clauses, the EU-U.S. Data Privacy Framework where applicable, or another safeguard recognised by applicable data-protection law.
9. How long we keep data
We keep personal data only for as long as reasonably necessary for the purpose for which it was collected and for any required legal, accounting, fraud-prevention or dispute resolution period.
- Quotes and enquiries: retained for a reasonable follow-up period and then deleted or anonymised when no longer needed, unless they become part of an order.
- Orders and transaction records: retained for the period needed to fulfil the order and comply with applicable accounting, tax and legal obligations.
- Uploaded and generated files: retained for as long as needed to quote, review, manufacture, support or reproduce the requested job, subject to storage and retention practices of relevant service providers.
- Security and technical logs: retained for a limited period appropriate for security, troubleshooting and abuse prevention.
If you want us to delete an uploaded file that is no longer needed for an active order or legal requirement, contact us using the details below.
10. Security
We use reasonable technical and organisational measures designed to protect personal data against accidental loss, misuse, unauthorised access, alteration or disclosure. These may include HTTPS encryption, access controls, restricted server-side API credentials, payment processing through specialised providers and measures intended to limit abuse of upload and API functionality.
No internet transmission or storage system can be guaranteed to be completely secure.
11. Your data-protection rights
Depending on where you live, you may have rights concerning your personal data. Under the GDPR, these can include the right to:
- be informed about how your personal data is used;
- request access to your personal data;
- ask us to correct inaccurate or incomplete data;
- request deletion of personal data in certain circumstances;
- request restriction of processing in certain circumstances;
- receive certain personal data in a portable format;
- object to certain processing, including processing based on legitimate interests;
- withdraw consent where processing is based on consent; and
- complain to a data-protection supervisory authority.
To exercise a privacy right, email contact@fast3dprinthub.com. We may need to verify your identity before completing a request.
If you are in Ireland, you also have the right to lodge a complaint with the Data Protection Commission (DPC).
12. Children's privacy
Our service is not directed to children under 16. We do not knowingly seek to collect personal data from children under 16 through the service. If you believe a child has provided personal data to us without appropriate authorisation, please contact us.
13. Changes to this policy
We may update this Privacy Policy when our services, providers or legal obligations change. The latest version will be posted on this page and the “Last updated” date will be revised. Material changes may also be communicated through the website or by another appropriate method.
14. Contact us
Questions about this policy, your information or a privacy request can be sent to:
Website: fast3dprinthub.com
Email: contact@fast3dprinthub.com
Location: Ireland